TERMS & CONDITIONS

Please read through this terms and conditions before making a reservation.

Behind the Scenery Hal’s Tokyo Private Tour and it’s guide reserves the right to modify or replace this terms at any time.

What’s Included in Tour Price:

• Guide fee

What’s Not Included in Tour Price:

• Transportation fee
• Admission fee
• Meals fee
• Please also pay the same for the guide while you are together.

Payment:

• The guest will make a payment by PayPal 48hrs before the tour.

Cancellation Policy:

• In case that guest wishes to cancel the tour, the rate below will apply to the cancellation. 
• • On the tour day, 100% of tour price
  • 1-3 days before the tour day, 80% of tour price
  • 4-7 days before the tour day, 50% of tour price
  • 8-14 days before the tour day, 20% of tour price
  • 15 and more days before the tour, cancellation fee is free.
• The amount calculated by deducting each cancellation fee below from the received tour price shall be paid to guest through PayPal after the cancellation.
• No show on the day due to guest's issue is same as a cancellation on the day, so the cancellation fee will be 100% of tour price.
• The guide reserves the right to cancel the tour if bad weather forecast (ex. Typhoon, snow, heavy rain, intense heat etc) is announced or other unforeseen events has happened near the tour day. In this case, guide will inform guest the cancellation 1-2 days before the tour. The tour price will be 100% refunded. The refund will be paid to guest through PayPal.

Tour Style:

• All the tours will be using the public transportation and walking. Please come with an outfit suitable for long hour walking. 

For Family Guest:

• If guests are attending the tour with a toddler or a baby, please bring guests' own stroller and baby carrier.
• The guide will choose the ways friendly for stroller in most places, but in Japan there are some places which only offer stairs or paths uneasy for stroller to go. Please understand and cooperate when tour need to go through this kind of circumstance.
• The guide is a kid-friendly person, but the guide is not responsible for taking care of a child guest. Parent or guardian guest will be in charge of looking after child guest.

Do Not Add Participants Without Notice:

• If you want to add members to your group, please inform the guide in advance. The tour price will change by number of people attending the tour. Without doing so, the guide reserves the right to cancel the tour without refunds if an unexpected member shows up without prior information.

Insurance:

• Insurance is not included in the tour. Please make sure that you are fully insured for your trip to Japan. While the guide will take the most care and attention to conduct the tour safely, the guide is not responsible for any loss or personal injury occurred during the tour.

Changing the Itinerary or Stopping the Tour on the Day:

• While the guide will try to conduct the tour as scheduled and do the utmost to grant guest's request, the guide reserves the right to change the itinerary flexibly on the tour day depending on the circumstance.  ex. If a sudden heavy rain hit the tour, the guide may change the next destination to indoor facility from outdoor garden.
• The guide reserves the right to stop the tour in the middle, if the situation of the tour faced the difficulty to continue safely. In this case, there will be no refund.

 Last reviewed: 20th, July, 2018